Need help? Our support team is ready to assist with questions, account-related issues, withdrawals, payment methods, technical concerns or general feedback. Contact us for bonus queries, verification help or account updates. Our team can guide you through deposits, withdrawals, bonus terms and verification quickly and clearly. We aim to respond promptly via live chat and email, resolving most enquiries within a few hours. Use the channels below for fast, practical assistance from our customer centre and security checks.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, avg response 2-4 hours) |
| General enquiries | [email protected] (promotions, terms) |
| Affiliate enquiries | [email protected] (partnerships, commissions) |
| Phone | +44 20 7946 1283 (calls Mon-Sun, 09:00-22:00) |
| Working hours | Mon-Sun, 08:00-00:00 (email replies Mon-Fri 09:00-18:00) |
Email Support
Email is the preferred way to contact support about detailed requests, account-related issues, or matters that require explanations or documents. Include a clear subject line so your message can be directed to the right team, and make sure your contact details are up to date. This helps support follow up with you and reduces the chance of delays.
Contact Form
Response Time
Need help? Our support team aims to respond to most enquiries within one business day. Simple account and payment queries are usually handled quickly; more complex matters such as KYC checks, disputed transactions or in-depth investigations may take longer depending on the issue and documentation required. We’ll keep you updated at every step.
Feedback
Have an idea for making Spincastle better? Tell us what works, what could be clearer, or what you'd like to see next. Whether your feedback is about games, payments, or finding your way around the site, we review suggestions carefully and use them to improve the service and make the website easier to use.