Player Privacy Policy

This Privacy Policy explains how we collect, use and protect the personal information you provide when using Spincastle Casino. We take your privacy seriously and set out below the types of data we hold, how we use it, the protections in place and the choices available to you as a user in the United Kingdom.

Types of data we collect

Personal data

When you create an account with us we collect identifying information such as your name, date of birth, address, email and phone number. We may also collect identity documents when verification is required to confirm your identity and to meet our compliance and security checks.

Technical data

We collect device and connection details, including IP address, browser type, operating system, device identifiers and log information. This helps us deliver the service, prevent fraud and resolve technical issues.

Transactional data

Transactional data includes deposits, withdrawals, bet and game history, payment method details and records of promotions you have used. This data supports account management, payments and dispute resolution.

Use of information

We use the information we collect to provide and improve our services, process payments, verify identity, prevent fraud, respond to requests and meet our legal obligations. We also use data for customer support, security monitoring and to personalise communications where you have consented to receive them.

Data protection practices

We protect your information through technical and organisational measures such as encryption of sensitive data, access controls, secure servers and regular staff training. Access to personal data is limited to authorised personnel and third parties who process data on our behalf under contract. We retain personal data only as long as necessary for operational, legal or regulatory purposes.

Cookies and tracking technologies

We use cookies and similar technologies to deliver core site functionality, remember preferences, support analytics and, where applicable, advertising. You can manage cookie settings via your browser or through the cookie controls on our site. Disabling certain cookies may affect how parts of the site work.

User rights

As a user you have rights including access to the personal data we hold about you, correction of inaccurate data, deletion in certain circumstances, restriction or objection to certain processing and withdrawing consent where processing is based on consent. You may also request portability of data you provided to us.

Access, correction and deletion of data

You can review and update many details in your account settings. For requests that require assistance, contact our support team via your account support channel. We will verify your identity before fulfilling requests to protect your account and personal information.

Information sharing and third parties

We share data with payment processors, identity verification providers, fraud prevention agencies and other third-party service providers who act on our behalf. We may also disclose information where required by law or to protect rights and safety. Third parties process data under contract and are required to keep information secure.

Privacy policy updates

We may update this policy from time to time. Any changes will be posted on our site and, where appropriate, notified to you. Please check this page regularly to stay informed about how we handle your information.